Do I need a professional installation?
Your time is valuable and this is one of those things in life that is best done right the first time.  Our installation professionals have installed thousands of home theaters and they do it quickly, efficiently and right.  Spend your time enjoying your purchase versus second guessing your ability to install it correctly.

Getting Started:

How do I get started?
Choose the packaged installation offering that fits your needs Then email or call our sales team at installsales@installwith onecall.com or 1-888-788-8544. 

What will I need for my installation?
You will need the required cables of the components that you would like us to hook up for you. If you would like our installer to hook up your high definition TV signal; you will also need a HDMI cable.If you are purchasing and scheduling an "on the wall" installation you will need to have the mounting bracket available at time of installation as well.  If you have further questions as to what type of cables or brackets you will need, please call us at 1-888-788-8544.

I didn't purchase any of these accessories when I bought my TV, can I order them from you?
Absolutely, just add them to your cart along with your desired installation service. When scheduling your installation date, please add two extra days to your desired installation date due to shipping of products.  Please note our installation technicians do not carry any products with them to the installation, so please be sure all accessories are on site before the beginning of the installation.

Do I have to use your brackets and cables or can I purchase them elsewhere?
The choice is yours; we will use any bracket that you have purchased as long as it is compatible with your TV.   If you have questions as to whether your accessories will work, please call us at 1-888-788-8544.

Will you install my TV over a fireplace?
Yes, we will mount your TV over your fireplace and we do not charge extra like many of our competitors.   We will conceal the wires in your standard frame wall.  If your fireplace will not allow wire fishing, we will offer  a paintable wire  molding to conceal wires.  Make sure the video connection wire(s) you purchase have adequate length to reach your video source.

The Installation:

Who performs my professional installation?
Your installation will be performed by a member of our nationwide installation team.  Our installation technicians are subjected to 7 year background checks and ongoing training to ensure that they stay current with the fast moving consumer electronics market.

What will the installation technicians do at my home?
Conduct a pre-installation assessment upon arrival at your home. Explain the work to be performed, and discuss any options available to you. Complete the installation, integrate your newly purchased components into your existing system and ensure that everything works correctly.  Then provide you with a brief educational demonstration of your home theater and answer any questions. We'll remove all debris from the installation site so your house will be as clean as when our professionals arrived.

Do I need to do any prepare anything in my home before the installation?
You just need to clear the immediate installation area of all fragile items and provide adequate working floor space.

Do I need to be home during my installation?
Yes, an adult (18 years+) needs to be present during the entire installation.
 

Is installation restricted for any locations?
Yes, Virgin Islands, Guam, AA-Armed Forces and AE-Armed Forces.

Does the installation price include extra parts?
The pricing includes labor only. All mounting brackets and connection cables are not included but do need to be on site when the installer arrives. If you're unsure about what you need, a customer ambassador will be happy to help. Call 1-888-788-8544 and we'll make sure you get the proper cables and accessories to complete your installation.

Could there be any additional charges?
There should never be any additional charges associated with our standard offerings. If an installation requires additional charges, our technicians are required to present these charges for your approval prior to starting the work.

Am I allowed to offer gratuity to the installation technician?
Yes if you feel the job warrants, but do not feel obligated as it is not a mandatory practice.

Is there someone I can talk to if I have questions?
Absolutely!!! We have a Customer Service Department dedicated solely to your satisfaction. No frustrating automated phone system, simply call us at 1-888-788-8544 and speak to a real person.  Our friendly, knowledgeable associates are available: Mon - Sat: 7AM-8PM EST